Questions? Comments? Please review the following FAQs, which may resolve your inquiry and ensure a satisfactory shopping experience.

1.Product
Made by Soft Gel: SHANGMENG® created these acrylic press on nails entirely through a handmade 6-layer process (soft gel tip, base gel, color gel, pattern, double-layer gel finish). The colors and patterns are made with gel polish instead of being printed with ink. You can get our salon-like nails in 5 minutes! They are natural fit, durable and reusable.
- 32 Gel Nails (16 inclusive sizes, 32 pieces)
- Adhesive Tab (17 inclusive sizes, 36 pieces)
- 2g Nail glue
- Alcohol Prep Pad
- Cuticle stick
- Double-sided nail file
The great thing about SHANGMENG® nails is that they are available in many different sizes. Our kits that come with 32 nails include 16 different sizes. You can shape all the nails to your preference so that it fits perfectly. In addition, our nail widths range from 6.2mm to 15.01mm.
Since we use advanced double-layer gel finishing technology, normally the paint will not fall off. But if you have filed the edgeand, it is recommended to apply a layer of topcoat from the surface to the edge and cure it under UV light for 30-60 seconds.
100% yes! Our products are no animal testing, eco-friendly and non-toxic.
It depends on yourself:
- If you want to get more than 14 days long lasting, we recommend using nail glue and adhesive tabs together.
- If you want to change the design every week, we recommend using nail glue.
- Adhesive tab are more suitable for various activities and date nights.
Here are some tips!
- Use the glue in our kit, apply evenly.
- Don't apply the nail parallel to your nail.
- Press firmly from the cuticle to the tip at a 45 degree angle and hold down for 30 seconds.
With this technique you could apply press on nails without bubbles!
Our products are MSDS and SGS certified and will not harm your nails. SHANGMENG® is the safest, healthiest and most stylish choice for your manicure! Our products are free of toxins, chemicals and UV light.

2.Shipping
We ship worldwide. If for any reason we are unable to deliver to your location, our customer service agent at official@shangmengnails.com will contact you via email.
We will pack your items within 1-3 business days after receive the order.
- Standard Shipping 5-12 business days.(Free Shipping for order Over USD $49)
- Expedited Shipping 3-5 business days. (Extra charge)
Business day does not include weekends and holidays.
The exact tracking URL is: https://www.17track.net .
You can also track the shipment from the shipping update email we send you.
If your tracking information shows that delivery was attempted, incomplete address, no safe location, undeliverable, and/or returned to sender, please contact the carrier immediately with your tracking information and complete delivery address. The carrier will assist you in resolving the issue. Packages refused due to incorrect delivery address or without prior contact with us,will not be processed, so please confirm the correct address when placing an order and track the package in time.

3.Order
Yes, you can modify or cancel your order within 12 hours of placing it before we process it. Please email our customer service team official@shangmengnails.com as soon as possible with your order number, and they will assist you with the modification or cancellation.
You can check the status of your order on your account page. To access your account page, click on the person icon located in the upper right corner of smengnail.com and log in.
You can enter the code in the discount code box near the end of the checkout process. You can use only one code per order. Gift card code could be used with discount code together.
If you receive a damaged or incorrect item, please email our Customer Service team official@shangmengnails.com within 24 hours of receiving your order. Please include your order number, a description of the issue, and any relevant photos. We will arrange a replacement or refund as soon as possible.

4.Returns & Refund & Exchanges
We are confident that SHANGMENG® high-quality products will give you an unprecedented at-home salon experience and make you fall in love with easy manicures! However, if for any reason you wish to return an eligible, unopened, unused product purchased from smengnail.com, you could send the goods back within 14 days of the delivery date. Please note that original shipping will not be refunded or credited.
If you would like to make a return, email us at official@shangmengnails.com specifying your order number and which items you will be returning. The cost of return shipping is covered by buyers.
Once we receive the package, we will carefully inspect all items. SHANGMENG® will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Note:
- Sale items and opened packages are not eligible for return.
- All promotional and holiday sale event items are FINAL SALE.
- Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions.
We are unable to process exchanges at this time. If the product is defective, please contact us at official@shangmengnails.com and we will provide a free replacement set or a gift card equal to the value of the product.
If you have received an incorrect product or a missing product, please contact our customer service center at official@shangmengnails.com with your order number and take a picture of the product you received.

5.Collaboration
Yes, we offer wholesale opportunities for our SHANGMENG® press-on nails! If you're looking to stock and distribute our premium nail products, we welcome partnerships with retailers, beauty salons, and e-commerce stores. Please email us at official@shangmengnails.com with a brief description of your business and proposal. We are happy to consider any and all opportunities.
Becoming a distributor for SHANGMENG® press-on nails is a straight forward process! Our team is here to help you every step of the way to ensure a smooth and successful distribution partnership, welcome to talk to us at official@shangmengnails.com.
We are always open for collaboration!
If you are interested in working with us, please email official@shangmengnails.com with a brief introduction of yourself and your social media profiles/portfolio.
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